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Frequently Asked Questions
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Sample Collection Instructions
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WellBeing by Drop
The Drop In
WellBeing by Drop
General
Is WellBeing by Drop right for me?
Your Results
Where can I access support if my WellBeing report reflects poor health?
Can WellBeing by Drop give me information about chronic disease or illness?
I know I need to make a change in my health, but I feel overwhelmed. Where do I start?
Once I post my blood sample, how long until I get my results?
How can I see the status of my sample?
When will my test results be ready?
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Shipping
Has my sample reached the lab?
How do I return my sample to the Drop laboratory?
Which postal service carries the blood sample?
Collecting Your Blood Sample
Why do I need to take my blood sample on a Monday, Tuesday or Wednesday?
What can I do to make the at-home blood sample collection easier?
Is it difficult to take a blood sample at home?
Where can I find instructions for at-home blood collection?
What can I expect to receive when I order WellBeing by Drop?
Why does WellBeing by Drop require a finger prick blood sample?
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Account access
Can I purchase this product for someone else?
Purchasing
Can I cancel my order for WellBeing by Drop?
Is this service covered by Medicare?
What's included with WellBeing by Drop?
How many blood samples are required for WellBeing by Drop?
How do I purchase WellBeing by Drop?
What are my payment options?
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The Drop In
Account access
Can I ask a question in the community?
How can I stay up to date with Drop Bio?
Can I invite my friends to The Drop In?
How do I join The Drop In?
What is The Drop In?
Events
Do the health experts participate in The Drop In community?
I missed an event - where can I watch the replay?
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